Predictive Dialers Are Old News

If you are currently utilizing or considering a predictive power dialer for generating new business, customer retention, or contacting your client base, you must understand the following consequences and how this can negatively impact your agency and your reputation.

1. Dropped Calls

Calls from a predictive dialer are generated from a remote mass storage database which cycles though a large volume of numbers simultaneously resulting in a huge number of dropped calls while advertising you business caller id and trashing your reputation if you are unable to get to the call in that instant.

2. Dead Air

Predictive dialer’s are only able to route calls after voice recogniton software determines a live person is on the other line resulting in a delayed transfer .  This crucial 2 or 3 seconds that it takes to deliver this call to your agents is known as “dead air”.  Everyone knows that when you answer a call with dead air, a dreaded telemarketer will be picking up soon.  When the called party only hears silence on the other end, they will hang up without you ever having an opportunity to offer your services.

Both of these problems arising out of the use of predictive dialer’s are never an issue with the GPS Triple Line Power Dialer.  By having total control of your calling campaign, calls are immediately connected with your prospect/customer alleviating dropped calls or dead air issues.